16 st nte between 1st and 5th ave, Playa del Carmen, Quintana Roo, 77710, MEXICO

Policies Faqs Amenities

Reserve directly from our website for an extra 10% discount

Buy our Life Happens Cancellation Protection!

Flexible Payment and Cancellation Policy

Life Happens and by purchasing our travel protection we allow you to cancel your reservation for free at any time, for any reason up to 24 hours beofre your check in date (Local Hotel Time)

You will receive a refund, processed on the same day for 80% of the amount paid for your reservation less the Life Happens fee.

For Standard Rate Reservations a one night deposit is required, the balance is due days prior to arrival. Any cancels made within 7 days of arrival as well as no shows will be charged a fee 100% of the reservation (including tax).

For Discounted Rate Reservations and Non-Refundable Rate Reservations Payment is required in full upon booking the reservation. Reservations for holiday stays the penalty will apply for cancellations made within 30 days of arrival. Life Happens protects you from all of this!

See our Book Now page for more information

A $250 security deposit will be held on your credit card upon arrival.

No unregistered guests are allowed in the hotel.

We are a smoke free facility.




Daily maid Service
Welcome Drink
Welcome fresh towel
Pool amenities (magazines, sunscreen lotion, books, table games)
Pool/Beach towels
Bathroom amenities
Coffee Maker
Electronic safety deposit box
Vanity Mirror
Radio/alarm clock
Hair Dryer, Iron & Ironing Board
Concierge Services
Central air conditioning and Ceiling fans in in every room
Solid Mahogany wood furnishings throughout
1, 2, 3 bedroom suites with full kitchens
Flat Screen TV in every room with Cable
Full Internet connectivity and long distance phone calls
Free underground parking
Continental breakfast included with all reservations
Steps away from La Quinta Avenida (5th •Avenue)
Private & secure location
Roof top with ocean views, BBQ's, sinks, table, chairs and chaise lounges
24 Hour Security
Complimentary chairs and umbrellas with purchase of food and drink at the Beach club
Fitness Center and Full Service Spa available for an additional fee
Laundry service for an additional fee
BBQ Service and special dinners.for an additional fee
Shopping Service (with 20% service charge)


Underground parking
Acanto Privilege Discount Card for all of our Guests for restaurants and beach clubs