POLICIES, FAQS & AMENITIES

  • Reserve directly from our website for an extra 10% discount
  • Buy our Life Happens Cancellation Protection!
  • Flexible Payment and Cancellation Policy
  • Life Happens and by purchasing our travel protection we allow you to cancel your reservation for free at any time, for any reason up to 24 hours beofre your check in date (Local Hotel Time)
  • You will receive a refund, processed on the same day for 80% of the amount paid for your reservation less the Life Happens fee.
  • For Standard Rate Reservations a one night deposit is required, the balance is due days prior to arrival. Any cancels made within 7 days of arrival as well as no shows will be charged a fee 100% of the reservation (including tax).
  • For Discounted Rate Reservations and Non-Refundable Rate Reservations Payment is required in full upon booking the reservation. Reservations for holiday stays the penalty will apply for cancellations made within 30 days of arrival. Life Happens protects you from all of this!
  • See our Book Now page for more information
  • A $250 security deposit will be held on your credit card upon arrival.
  • No unregistered guests are allowed in the hotel.
  • We are a smoke free facility.

FAQS SERVICES & AMENITIES:


Daily maid Service

Welcome fresh towel

Pool amenities magazines, sunscreen lotion, books, table games

Pool/Beach towels

Bathroom amenities

Coffee Maker

Radio/alarm clock

Bathrobes

Hair Dryer, Iron & Ironing Board

Concierge Services

Central air conditioning and Ceiling fans in in every room

Solid Mahogany wood furnishings throughout

Flat Screen TV in every room with Cable

Full Internet connectivity and long distance phone calls

Free underground parking

Continental breakfast included with all reservations

Steps away from La Quinta Avenida (5th •Avenue)

Private & secure location

Roof top with ocean views, BBQ's, sinks, table, chairs and chaise lounges

24 Hour Security

Complimentary chairs and umbrellas with purchase of food and drink at the Beach club

Fitness Center and Full Service Spa available for an additional fee

Laundry service for an additional fee

BBQ Service and special dinners.for an additional fee

Shopping Service (with 20% service charge)

Smoke free facility with designated smoking area

Acanto Privilege Discount Card for all of our Guests

Acanto Condo Hotel & Vacation Rentals

Email: reservations@acantohotels.com
Phone: +52 984 873 1252 Toll Free: 1 888 331 2177
16 st nte between 1st and 5th ave, Playa del
Carmen, Quintana Roo, 77710, MEXICO

Book Now