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RATE & RENTAL POLICIES


Similar but not identical units may be assigned at the last moment based on unforeseen circumstances. The maximum occupancy is up to 2 guests per bedroom. Additional guests are $35.00 usd per day per person and is limited to 1 or more per unit depending on whether its a 1,2 or 3 bedroom unit
Our property is an adult and family oriented hotel and we do not tolerate rowdy guests that create a continuous disturbance or threat to any other guests.

Payment Policy

Reservations may be made by major credit cards; American Express, Visa, Master Card, Discover Card and Paypal. When booking a reservation with a check in date more than 30 days before the check in date, a payment of 1 night will be required to confirm the reservation. The remaining balance will be automatically collected 14-22 days prior to the check in date. A reservation booked with a check in date less than 30 days from the check in date will be required to be paid in full.
At check in you will be required to present the credit card that was used for the payment of the reservation. Additionally a photo ID (driver’s license, state ID, Mexican IFE or passport) must be presented. The name on the credit card must match the name on the ID.
If the person who paid for the reservation will not be present at check in please contact the reservations department at reservations@acantoplayadelcarmen.com to validate the credit card and authorize the charge, otherwise, we will not be able to accept the reservation.

Cancellation/Change Policy

A reservation can be cancelled or changed with no fee between 14 and 22 days prior to the check in date. Reservations 14 days or less to the check in date cannot be changed and are nonrefundable. Except for the nonrefundable rates, holiday reservations that include December 25 or January 1 can be cancelled or changed with no fee until 22 days prior to the check in date. Reservations 30 days or less to the check in date cannot be changed and are nonrefundable.
**NONREFUNDABLE reservations cannot be changed and no refund will be applied upon cancellation of the reservation! Reservations that are part of a GROUP Reservation can be cancelled or changed with no fee until 60 days prior to the check in date. Reservations 29 days or less to the check in date cannot be changed and are nonrefundable.
To protect against cancellation caused by unforeseen events such as illness, strikes, weather, acts of GOD, Etc., we recommend you purchase Trip Insurance to insure a refund of your deposit.

Security Deposits

A $250 USD security deposit on your credit card will be kept for any open balances or adjustments during your stay. Excessive cleaning including upholstery, breakage, soiling or damage to the interior or exterior caused may be subject to additional fees. You are required to leave the unit as you received it.

Check in and Complimentary Late Departure Check Out Services

Check in is at 3:00 PM. If you arrive early we can secure your luggage until your condo is ready. Check out is at 12:00 PM. For late departures you can secure your luggage with the front desk.

Hotels In Playa Del Carmen

Acanto Playa del Carmen, Trademark Collection by Wyndham

EMAIL: reservations@acantoplayadelcarmen.com

+52 984 873 1252 TOLL FREE: 1 888 331 2177

Calle 16 Nte Bis Mz 27 Lote 18, Centro, Playa Del

Carmen, Quintana Roo, 77710, Mexico