POLICIES, FAQS & AMENITIES

  • Reserve direct from our website and get the following benefits:
  • Receive an extra 10% discount
  • Receive discounts to local area restaurants and beach clubs.
  • Free Wifi
  • Free telephone calls to home.
  • For Standard Rate Reservations payment is due upon arrival. Holidays and discounted reservations require a deposit and are subject to a 30 day cancellation.
  • A $250 security deposit will be held on your credit card upon arrival.
  • No unregistered guests are allowed in the hotel.
  • We are a smoke free facility
  • Book direct from our website.
  • Free Parking.
  • We love small dogs and welcome them as long as they are 15 lbs or under. (We will now allow small dogs under 10 lbs. There will be a 250 deposit for any damages )

FAQS SERVICES & AMENITIES:


  • Daily maid Service
  • Welcome fresh towel
  • Pool amenities - magazines, sunscreen lotion, books, table games
  • Pool/Beach towels
  • Bathroom amenities
  • Coffee Maker
  • Radio/alarm clock
  • Bathrobes
  • Hair Dryer - Iron & Ironing Board
  • Concierge Services
  • Central air - conditioning and Ceiling fans in in every room
  • Solid Mahogany wood - furnishings throughout
  • Flat Screen TV in every room with Cable
  • Full Internet connectivity and long distance phone calls
  • Free underground parking
  • Steps away from La Quinta Avenida (5th •Avenue)
  • Private & secure location
  • Roof top with ocean views, BBQ's, sinks, table, chairs and chaise lounges
  • 24 Hour Security
  • Complimentary chairs and umbrellas with purchase of food and drink at the Beach club
  • Fitness Center and Full Service Spa available for an additional fee
  • Laundry service for an additional fee
  • BBQ Service and special dinners.for an additional fee
  • Smoke free facility with designated smoking area
  • Shopping Service (with 20% service charge)
  • Acanto Privilege Discount Card for all of our Guests
  • Free Parking.

Cancellation Policy:

Low season Policy ( Sep 1 - Dec 18. 2019 ):

  • Any cancellation made within 7 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and don't make any refund in any moment of cancellation or no show to the hotel.
  • *For any booking a credit card is required as part of your information and will be charged the first night as a deposit. In the event that your reservation must be cancelled.
 

Med Season Policy ( Apr 22 - Aug 31. 2019) & High Season Policy ( Jan 4 - Apr 14. 2019 ):

  • Any cancellation made within 14 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
  • *A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 14 days of arrival.
 

Easter Season 2019: (Apr 15 - Apr 21. 2019 ) Holidays & New year Policy 2019 / 2020 ( Dec 19. 2019 - Jan 5. 2020 ):

  • -Any reservation for holiday season including Thanksgiving, Christmas and New Year must be made 22 days before the check-in day. In the event that your reservation must be cancelled, any cancellation made within 22 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
  • * A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 22 days of arrival.
  • Non-refundable rates, payment is required in full when making the reservation and don't make any refund in any moment of cancellation or no show to the hotel.
Hotels In Playa Del Carmen

Acanto Boutique Hotel Playa Del Carmen Mexico

EMAIL: RESERVATIONS@ACANTOHOTELS.COM

+52 984 873 1252 TOLL FREE: 1 888 331 2177

Calle 16 Nte Bis Mz 27 Lote 18, Centro, Playa Del

Carmen, Quintana Roo, 77710, Mexico