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POLICIES, FAQS & AMENITIES

  • Reserve direct from our website and get the following benefits:
  • Receive an extra 10% discount
  • Receive discounts to local area restaurants and beach clubs.
  • Free Wifi
  • Free Continental breakfast
  • Free telephone calls to home.
  • For Standard Rate Reservations payment is due upon arrival. Holidays and discounted reservations require a deposit and are subject to a 30 day cancellation.
  • A $250 security deposit will be held on your credit card upon arrival.
  • No unregistered guests are allowed in the hotel.
  • We are a smoke free facility
  • Book direct from our website.
  • Free Parking.

FAQS SERVICES & AMENITIES:


  • Daily maid Service
  • Welcome fresh towel
  • Pool amenities - magazines, sunscreen lotion, books, table games
  • Pool/Beach towels
  • Bathroom amenities
  • Coffee Maker
  • Radio/alarm clock
  • Bathrobes
  • Hair Dryer - Iron & Ironing Board
  • Concierge Services
  • Central air - conditioning and Ceiling fans in in every room
  • Solid Mahogany wood - furnishings throughout
  • Flat Screen TV in every room with Cable
  • Full Internet connectivity and long distance phone calls
  • Free underground parking
  • Continental breakfast included with all reservations
  • Steps away from La Quinta Avenida (5th •Avenue)
  • Private & secure location
  • Roof top with ocean views, BBQ's, sinks, table, chairs and chaise lounges
  • 24 Hour Security
  • Complimentary chairs and umbrellas with purchase of food and drink at the Beach club
  • Fitness Center and Full Service Spa available for an additional fee
  • Laundry service for an additional fee
  • BBQ Service and special dinners.for an additional fee
  • Smoke free facility with designated smoking area
  • Shopping Service (with 20% service charge)
  • Acanto Privilege Discount Card for all of our Guests
  • Free Parking.

Política de Cancelación:

  • Para reservas de tarifa estándar, una tarjeta de crédito es requerida como parte de su información y se cobrará la primera noche como depósito. En caso de que su reserva se deba cancelar, cualquier cancelación hecha dentro de los 14 días de la llegada, así como la no presentación al hotel, se penalizara con el cargo del importe igual al 100% de la reserva (impuestos incluidos).
  • Reservaciones con descuento y en temporada alta son no reembolsable, el pago se requiere en su totalidad al realizar la reserva.
  • En las reservas para temporada de vacaciones incluyendo el Día de Acción de Gracias, Navidad, Año Nuevo, etc, la reserva debe realizarse 22 días antes del día de check-in. En el caso de que su reserva se deba cancelar, cualquier cancelación hecha dentro de los 22 días de la llegada, así como la no presentación al hotel, se penalizara con el cargo del importe igual al 100% de la reserva (impuestos incluidos).
  • Cancelaciones 22 días antes de la llegada reciben un voucher para una futura estancia.


Cancellation Policy

Low season Policy:

  • Any cancellation made within 7 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation. and do not make any refund in any moment of cancellation or no show to the hotel.
    • For any booking a credit card is required as part of your information and will be charged the first night as a deposit. In the event that your reservation must be cancelled.
 

Med & High Season Policy:

  • Any cancellation made within 14 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
    • A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 14 days of arrival.
 

Peak Season Policy:

  • Any reservation for holiday season including Thanksgiving, Christmas and New Year must be made 22 days before the check-in day. In the event that your reservation must be cancelled, any cancellation made within 22 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
    • A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 14 days of arrival.
Acanto hotels

Acanto Condo Hotel & Vacation Rentals

Email: reservations@acantohotels.com
+52 984 873 1252 Toll Free: 1 888 331 2177

Calle 16 Nte Bis Mz 27 Lote 18, Centro, Playa del
Carmen
, Quintana Roo, 77710, MEXICO

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