TERMS & CONDITIONS


Flexible payment and cancellation policy Get our "Life Happens Cancellation Protection" and we will allow you to cancel your reservation for free at any time and for any reason up to 24 hours before the date of entry (Local Hotel Time) You will receive a refund, processed the same day for 80% of the amount paid for your reservation, minus the Life Happens rate.

For standard rate bookings a one night deposit is required. Any cancellation made within 14 days within the arrival as well as not presenting to the hotel, will be charged a 100% reservation fee (including tax).

For reservations with special rates and reservations of non-refundable rates the payment is required in full when reserving the reservation. Reservations for holidays stays the penalty will be applied for cancellations made within 22 days of arrival. Life Happens Cancellation Protection would protect you from all these charges. See our Book Now page for more information.

  • A $ 250 security deposit will be held on your credit card upon arrival.
  • No guests not registered at the hotel are allowed.
  • From 8 am to 10 am we offer our guests fresh fruits, juices and coffee.
  • We are a smoke free installation.
  • When making a reservation, you will receive emails and promotions from us. You can unsubscribe from these emails at any time.
  • *Building and rooms smoke-free cigarette.
  • *No pets allowed.
  • *Minimum age to reserve 18 Years
  • *No parties are allowed.
  • *Breakfast fruit and eggs.

Cancellation Policy:

Low season Policy ( Sep 1 - Dec 18. 2019 ):

  • Any cancellation made within 7 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and don't make any refund in any moment of cancellation or no show to the hotel.
  • *For any booking a credit card is required as part of your information and will be charged the first night as a deposit. In the event that your reservation must be cancelled.
 

Med Season Policy ( Apr 22 - Aug 31. 2019) & High Season Policy ( Jan 4 - Apr 14. 2019 ):

  • Any cancellation made within 14 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
  • *A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 14 days of arrival.
 

Easter Season 2019: (Apr 15 - Apr 21. 2019 ) Holidays & New year Policy 2019 / 2020 ( Dec 19. 2019 - Jan 5. 2020 ):

  • -Any reservation for holiday season including Thanksgiving, Christmas and New Year must be made 22 days before the check-in day. In the event that your reservation must be cancelled, any cancellation made within 22 days of arrival, as well as no-show to the hotel, will be penalized with the charge of the amount equal to 100% of the reservation (taxes included).
  • Non-refundable rates, payment is required in full when making the reservation and charges will not refunded in any moment.
  • * A credit card is required as part of your information and will be take as a warranty in the event that your reservation must be cancelled within 22 days of arrival.
  • Non-refundable rates, payment is required in full when making the reservation and don't make any refund in any moment of cancellation or no show to the hotel.

Hotels In Playa Del Carmen

Acanto Boutique Hotel Playa Del Carmen Mexico

EMAIL: RESERVATIONS@ACANTOHOTELS.COM

+52 984 873 1252 TOLL FREE: 1 888 331 2177

Calle 16 Nte Bis Mz 27 Lote 18, Centro, Playa Del

Carmen, Quintana Roo, 77710, Mexico