Question 1

What is Acanto Hotel Playa del Carmen?

Accepted Answer

Acanto Hotel is a Wyndham Trademark Collection luxury condominium hotel in Playa del Carmen, Mexico. The all-suite property offers 1, 2, and 3-bedroom fully equipped accommodations with full kitchens, pool, rooftop Caribbean views, daily breakfast, spa, and concierge services. One block from the beach and half a block from 5th Avenue.

Question 2

How many people can stay in each room?

Accepted Answer

Room occupancy is based on 2 persons per bed. The 1, 2, and 3 bedroom suites can accommodate 1 extra person on the sofa. The fee for an extra adult is $35 per night and children under 12 stay free.

Question 3

What is included with breakfast?

Accepted Answer

Daily continental breakfast served from 8:00 AM to 10:00 AM with eggs, pastries, and fruit. Private chef services are also available for in-room Mayan fusion cuisine.

Question 4

Does Acanto Hotel offer kosher accommodations?

Accepted Answer

Yes. Chabad Playa del Carmen is a 5-minute walk away, and guests can kosherize their kitchen for their stay through coordination with Chabad Playa.

Question 5

Is Acanto Hotel pet-friendly?

Accepted Answer

Yes, dog-friendly rooms are available for an additional fee. Contact the hotel for pet policies and availability.

Question 6

What is the cancellation policy?

Accepted Answer

General cancellation must be 7 days before arrival to avoid a 100 percent penalty including tax. Extended stay reservations have specific cancellation terms.

Question 7

Is parking available?

Accepted Answer

Free parking is available subject to availability with underground parking facilities.

Question 8

How close is the hotel to the beach?

Accepted Answer

One block from white sandy beaches. Beach clubs with complimentary chairs, beds, and umbrellas start one block away. Half a block from 5th Avenue for shopping and dining.

Question 9

Does Acanto Hotel accept cryptocurrency?

Accepted Answer

Yes, cryptocurrency payments are accepted for reservations along with credit cards, debit cards, and cash in MXN and USD.

Question 10

What tours and activities are available?

Accepted Answer

Xcaret Eco Park, Xplor Adventure Park, swimming with dolphins, horseback riding, catamaran snorkeling, Tulum Mayan ruins, cooking classes, Spanish lessons, and golf at Gran Coyote 18-hole course. The concierge desk arranges all bookings.

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