Room occupancy is based on 2 persons per bed. However the 1, 2 and 3 bedroom units can accommodate 1 extra person on the sofa. The fee for an extra adult is $35 per night and children under 12 are free.

General Cancellation must be 7 days before arrival to avoid 100 percent penalty including tax.

Breakfast is a simple continental breakfast.

Dinners meals etc are all around town.

Beach clubs start just 1 block away and food and drink are available making chairs beds umbrellas complimentary.

Laundry we have a take out service for a fee based on weight.

Free parking (subject to availability).

Covid test for a fee depends on the type of test.

Airport transfer for a fee.

Tours excursions etc for a fee.

Acanto Hotel Playa del Carmen — Questions & Answers

About Acanto & Location

1. What is Acanto Hotel Playa del Carmen?
Acanto Hotel Playa del Carmen is a condominium-style hotel in the Trademark Collection by Wyndham. It
combines hotel services with residential-style accommodations, including suites and penthouses with bedrooms,
living and dining areas, and kitchen facilities.
2. Where is Acanto Hotel located?
Acanto is located in the heart of Playa del Carmen, Quintana Roo, Mexico, on a quiet side street one block to the
beach and the famous Fifth Avenue pedestrian district.
3. How close is Acanto Hotel to the beach?
Acanto is approximately one block from Playa del Carmen’s white-sand beaches, making the beach reachable
within a short walk from the hotel.
4. How close is Acanto to Fifth Avenue?
Acanto is approximately half a block from Fifth Avenue, also known as Quinta Avenida. Guests can easily walk to
its restaurants, cafes, boutiques, shops, bars, and entertainment.
5. Is Acanto in a good location for exploring Playa del Carmen?
Yes. Its central location allows guests to reach the beach, Fifth Avenue, restaurants, shops, beach clubs, nightlife,
and other central attractions largely on foot.
6. What attractions can guests visit from Acanto?
Guests can explore Playa del Carmen itself as well as arrange excursions to places such as Tulum, Coba, Chichen
Itza, xcaret, xsenses, snorkeling and diving areas, golf courses, and other Riviera Maya attractions.
7. Can I walk to restaurants from Acanto Hotel?
Yes. Acanto’s location near Fifth Avenue places guests within walking distance of a wide variety of restaurants,
ranging from casual dining to more upscale options.
8. Can I walk to beach clubs from Acanto?
Yes. Beach clubs begin close to the hotel, and several options can be reached on foot. Individual beach clubs may
have their own access, food, drink, or minimum-spend policies.
9. Is Acanto close to Playa del Carmen nightlife?
Yes. Fifth Avenue and central Playa del Carmen offer bars, clubs, restaurants, and entertainment within walking
distance of the hotel.
10. Is Acanto convenient for visiting Cozumel?
Yes. Staying in central Playa del Carmen provides convenient access to the ferry connection used for trips to
Cozumel. Rooms, Suites & Penthouses
11. What types of rooms and suites does Acanto offer?
Acanto offers several accommodation categories, including a King Bed room, one-bedroom suites, one-bedroom
master suites, two-bedroom suites, two-bedroom master suites, three-bedroom suites, studio penthouses, and
superior penthouse accommodations. All the suites include full kitchen living and dining room. Each bedroom has it’s own private bathroom.
12. Does Acanto offer one-bedroom suites?
Yes. One-bedroom accommodations are available for guests looking for more space and privacy than a
conventional hotel room.
13. Does Acanto offer two-bedroom suites?
Yes. Two-bedroom suites and two-bedroom master suites are available and can be especially useful for families,
friends, or small groups traveling together.
14. Does Acanto offer three-bedroom suites?
Yes. Acanto offers three-bedroom suites as well as superior three-bedroom penthouse accommodation with private roof top areas for guests requiring additional bedrooms and shared living space.
15. Do Acanto suites have kitchens?
The property’s one-, two-, and three-bedroom accommodations are described as fully equipped and include
kitchens living room and dining room with appliances, cabinetry, and countertops. Guests should still review their selected room type when booking to confirm its exact configuration.
16. What amenities are available in Acanto accommodations?
Depending on room type, amenities can include kitchens, balconies or terraces, air conditioning, ceiling fans, TVs,
safes, Wi-Fi, dining areas, bathroom amenities, towels and linens, and other residential-style features.
There is also a pool, rooftop with beautiful ocean views, reception area, breakfast area with free breakfast for all guests, concierge services, front desk services and more.
17. Does Acanto have penthouse suites?
Yes. Acanto offers several penthouse categories, including one-bedroom, studio, two-bedroom, and
three-bedroom penthouse options. All have a private rooftop areas.
18. Do Acanto penthouses have rooftop areas?
Acanto describes its penthouse suites as including private rooftop areas, with seating and views over the
surrounding area and Caribbean Sea. Features can vary by specific penthouse.
19. Can I book a room with an ocean or rooftop view?
Acanto lists rooftop-ocean-view and penthouse accommodation categories. Guests looking for a particular view
should select the superior penthouse suites and confirm its features when making the reservation.
20. Why choose an Acanto suite instead of a standard hotel room?
The larger suites offer a more residential experience, with separate bedrooms, and potentially living, dining, and full kitchen areas. This can provide greater space, privacy, and flexibility, particularly for families, groups, and longer
stays.

Families, Groups & Couples

21. Is Acanto Hotel suitable for families?
Yes. Two- and three-bedroom accommodations allow families to stay together while still having separate bedrooms
and shared living areas. full kitchen facilities can also make family stays more convenient.
22. Which rooms are best for families?
Families who need additional space may want to consider Acanto’s two- or three-bedroom suites. The most suitable option will depend on the number of adults and children, preferred bed configuration, and required
amenities.
23. Can a family or group stay together in one suite?
Yes. Multi-bedroom accommodations are especially useful for families and groups that want to remain together
while having separate sleeping spaces and shared areas.
24. What is the room occupancy policy?
Acanto states that occupancy is generally based on two people per bed. One-, two-, and three-bedroom units can
accommodate one additional person on the sofa, with an additional adult charge. Guests should confirm the
current policy and pricing when booking.
25. Is Acanto suitable for couples?
Yes. Acanto is known for it’s romantic vibe and atmosphere. Couples can choose from standard rooms, suites, or penthouse accommodations depending on how much
space, privacy, and additional amenities they prefer. Its central location also provides easy access to the beach,
restaurants, Fifth Avenue, and nightlife.
26. Is Acanto suitable for a romantic stay in Playa del Carmen?
Acanto is known for it’s romantic vibe and atmosphere. Couples looking for a central, more private alternative to a large resort may appreciate the quiet
side-street setting, nearby beach, penthouse options, rooftop areas, pool, and easy access to restaurants and entertainment.

Extended Stays

27. Is Acanto suitable for an extended stay?
Yes. Its condominium-style accommodation is particularly useful for longer stays because many units provide
bedrooms, living areas, dining areas, and kitchens rather than only a conventional hotel bedroom.
28. Why choose a condominium-style suite for a longer stay?
A condominium-style suite gives guests more room to live day to day. Having areas for sleeping, relaxing, dining,
and preparing food can make a multi-night or extended stay more comfortable and flexible.
29. Can guests prepare their own food at Acanto?
Yes, many Acanto accommodations include kitchen facilities. The hotel’s fully equipped accommodations are
described as having kitchens with appliances, which can be particularly convenient for longer stays or families.
30. Is laundry service available for longer stays?
Acanto states that a take-out laundry service is available for an additional fee, calculated according to weight.

Hotel Amenities & Services

31. Does Acanto have a swimming pool?
Yes. Acanto has an outdoor swimming pool surrounded by tropical gardens, with a sundeck, lounge chairs, towels,
and pool amenities for guests.
32. Does Acanto have a rooftop area?
Yes. The hotel has a rooftop area with seating, lounge chairs, and views toward the Caribbean Sea. Use of the
rooftop grill or specific rooftop arrangements should be coordinated with the front desk.
33. Does Acanto offer Wi-Fi?
Yes. Free Wi-Fi is listed among the property’s guest amenities.
34. Does Acanto provide concierge services?
Yes. The hotel offers concierge services as well as assistance with tours and excursions, allowing guests to
arrange activities during their stay.
35. Does Acanto have parking?
The hotel states that free car parking is available subject to availability. Guests traveling with a vehicle should
confirm parking arrangements with Acanto before arrival.

Breakfast, Dining & Private Chef

36. Does Acanto Hotel include breakfast?
Yes, All guests enjoy free breakfast Acanto’s current dining and policy information states that a simplified continental breakfast is served from
approximately 8:00 AM to 10:00 AM. Guests should confirm what is included in their particular reservation rate
when booking.
37. What dining options are available near Acanto?
The hotel’s location near Fifth Avenue gives guests access to a large selection of nearby restaurants offering Mexican,
Seafood, Italian cuisine, casual dining, and other options throughout central Playa del Carmen.
38. Does Acanto offer a private chef service?
Yes. Acanto advertises private chef services for an additional fee. Meals may include breakfast, lunch, or dinner
and can be served in the accommodation or other arranged areas of the property.
39. Can guests dine in their suite at Acanto?
Yes. The combination of kitchen facilities and optional private chef service gives guests the option to dine in their
accommodation rather than eating out for every meal.

Kosher & Jewish Travel

40. Is Acanto suitable for Jewish or kosher travelers?
Yes, Acanto specifically advertises kosher accommodations and is located close to Jewish Chabad in
Playa del Carmen. Guests with specific religious or dietary requirements should communicate their needs before
arrival.
41. How close is Chabad Playa del Carmen to Acanto?
The hotel states that Chabad Playa del Carmen is approximately a five-minute walk from the property.
42. Can an Acanto kitchen be kosherized?
Acanto states that arrangements can be made to kosherize the kitchen for a guest’s stay, with coordination
involving Chabad Playa del Carmen. Guests should arrange this in advance.

Transportation

43. How do guests get from Cancun International Airport to Acanto?
Guests can travel from Cancun International Airport by private transfer, shuttle, taxi, or rental car. Acanto also
states that airport transportation can be arranged for an additional fee.
44. How far is Acanto from Cancun International Airport?
The existing Acanto FAQ states that the hotel is approximately 55-60 kilometers south of Cancun International
Airport. Driving time depends on traffic and transportation conditions. Just a 45 minutes ride.
45. Do I need to rent a car while staying at Acanto?
Not necessarily. Guests primarily interested in central Playa del Carmen can walk to the beach, Fifth Avenue,
restaurants, shops, beach clubs, and entertainment. A vehicle may be useful for travelers planning independent
trips farther around the Riviera Maya.

Golf

46. Can Acanto guests play golf nearby?
Yes. Acanto promotes access to Gran Coyote Golf. Golf is an additional paid activity rather than an included hotel
amenity.
47. What is included with the Gran Coyote golf experience listed by Acanto?
The hotel’s golf page lists an 18-hole experience that can include a shared GPS-equipped golf cart, tees and
bottled water, pre-game practice balls, and a fresh towel after the round. Extras such as club rental, shoes, food,
beverages, and replay rounds are separately charged.

Weddings & Events

48. Can I host a wedding or special event at Acanto?
Yes. Acanto positions itself as a venue for intimate weddings and special events in Playa del Carmen, particularly
for guests looking for a smaller, private setting rather than a large conventional resort venue.
49. What event spaces are available at Acanto?
Acanto describes event options around its swimming pool and courtyard as well as its rooftop, which offers views
toward the Caribbean Sea and Cozumel. The hotel also provides one-, two-, and three-bedroom accommodations
for guests attending the event.

Booking & Hotel Comparison

50. How is Acanto different from a traditional hotel or an all-inclusive resort?
Acanto combines hotel services with condominium-style accommodations in central Playa del Carmen. Instead of
centering the stay around a large self-contained resort, guests have direct access to the surrounding city, beach,
Fifth Avenue, restaurants, shops, and beach clubs. Multi-bedroom suites, living and dining spaces, kitchens, and
penthouse options also provide a more residential-style experience than many conventional hotel rooms.

Quick Facts About Acanto Hotel

Property: Acanto Hotel Playa del Carmen
Brand: Trademark Collection by Wyndham
Destination: Playa del Carmen, Riviera Maya, Mexico
Location: Central Playa del Carmen
Beach: Approximately one block away
Fifth Avenue: Immediately nearby
Accommodations: One-, two- and three-bedroom suites and penthouses
Style: Condominium-style hotel
Kitchen facilities: Available in many accommodations
Pool: Yes
Rooftop: Yes
Breakfast: Available
Concierge: Yes
Wi-Fi: Yes
Families: Welcome
Extended stays: Suitable accommodations available
Nearby attractions: Beach, Fifth Avenue, restaurants, shopping, nightlife and beach clubs

HOTEL POLICIES AND GENERAL INFORMATION

BREAKFAST
Continental breakfast is included from 08:00 – 10:00 hrs.

CLEANING
Cleaning services are usually each third day, you have to put the sing on the door or request it at Front desk.

CHECK-IN AND OUT
Check-in is at 3:00 PM, if you want to make an early check-in there is a charge of $25 USD per hour.
Check-out is at 11:00 AM, if you want to make a late check-out there is a charge of $25 USD per hour.

NO SMOKING
This is a smoke-free hotel; smoking is prohibited in any unit or common areas. There will be a penalty of $250 USD, charged to your card if any of the guests are found smoking inside the hotel facilities.

UNREGISTERED GUESTS/ ADDITIONAL PERSON
For security reasons, if you have visitors, they will have to show an ID at the Front Desk before 5:00 PM and can stay an hour in the common areas. Visitors are not allowed after 10:00 PM. Extra persons in the room more than 13 years old must pay $35 USD per night.

ENERGY AND ELECTRICITY
Each room is equipped with an electric efficiency system. There is key on the room wall to activate the system, please do not remove it from the wall. Just please save electricity turning off all lights, fans and air conditioning before you leave the room.

ROOM KEYS
You must return all the keys at check out, if you lose or take them with you there will be a charge of $20 USD.

BEACH AND BATH TOWELS
Pool towels must be requested at front desk, in case you lose any, there would be a charge of $35 USD per item. Bathrobes and bath towels are to be used in the room only. Please don’t take white towels to the beach.

COMMON AREAS
Please be respectful while being on the common areas and please keep moderated volume of voice or music. Also please, clean up after using the common areas. Please do not hang clothes or towels on railings of the balconies. Pool closes at 11:00 PM.

ROOF TOP GRILL
If you wish to use the roof top please schedule at the front desk in advance, to get ready the area.

SECURITY GUARD
The security guard is on duty from 8:00 PM to 8:00 AM. Please show your room key to identify yourself upon entry, if he is not in the lobby, please ring the bell.

VALUABLES
Every unit is equipped with a safety deposit box, please be sure to lock up all your valuables.

THE HOTEL WILL BE NOT RESPONSIBLE FOR ANY MISSING ITEMS.

Once a guest has been checked in, there will be NO REFUND in case of an early check out.